Choosing a repair shop for your vehicle: it’s a big decision, and it can be difficult to make. After all, there are dozens of auto shop options out there, and establishing a relationship with a new one is a big deal.
Fortunately, our team has a few tips to make the process easier. Let’s dive in.
1. Have you worked on vehicles like mine before?
When you hire a new repair shop, it’s important to ensure they’ve worked on vehicles with a similar make and model to yours. This is especially important if your vehicle is foreign, or if you drive something like a diesel truck, which will require special maintenance.
Making sure the shop you choose is experienced with vehicles like yours is one of the best ways to guarantee a good experience.
2. Do you offer free estimates?
When you visit a new shop, you should be able to get an estimate for services without paying out of pocket. As you interview a new shop, make sure you ask about their estimate process.
It’s recommended to get the estimate in writing with a clear understanding that once the repairs begin if anything else is discovered, you’ll get a call to approve any additional repairs and expenses before it’s started.
We feel it’s important to note here: Estimates are just that, estimates. There are times more is going on with a vehicle that may need attention and can’t be known by the shop until they get under the hood. Giving complete information when you bring your vehicle in is very helpful, as is developing trust with your shop that they will give you their best advice and service.
3. Do you provide a warranty for parts and services?
No matter how experienced a shop is, parts are imperfect. So what happens if the shop puts a part in your vehicle that fails? Most reputable repair shops deal with this “what if” by providing written guarantees on parts and labor – up to a certain time limit. Some shops also go by mileage.
For example, a repair shop may guarantee a 1 year/12,000-mile warranty on a part, or offer discounted replacement parts, if you find you need them. Be sure to ask your repair shop about their warranty policies.
4. How do you handle unexpected expenses?
Consider this: you took your vehicle to the shop for some engine repair. You agreed on the price and the timeline and walked away happy. When they open the hood, though, they discover a cracked hose that needs to be repaired, too.
What do they do?
Knowing the answer to this question can mean the difference between paying for work you agreed on, and walking into the shop to discover an unexpected bill that’s much higher than what you agreed to pay. Be sure to ask in advance how your shop will handle surprise repair bills.
5. How long have you been in business?
Good shops are experienced shops. Before you move forward with any auto shop, ask how long they’ve been in business. This will be an important factor when choosing a shop.
The best shops have a long track record of success, lots of great customer reviews (Google or Facebook are great places to read a shop’s reviews), and plenty of experience to back up their claims. These shops pride themselves on building relationships with their customers and going above and beyond to ensure client satisfaction.
Choosing a shop can be challenging. Fortunately, Bockman’s Auto, Truck & Tire is here to simplify the process. Offering a team of skilled, reliable, experienced technicians, we’re the full-service auto shop your friends and neighbors trust.
